Conditions of Carriage 

All of Airport2Alps nominated Suppliers reserve the right (and delegate to their Drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behavior is considered to pose a threat to the Driver, the vehicle or the other passengers. No refunds will be made in these circumstances. 
The Customer is expected to respect the vehicle and leave it in the same condition in which they found it. If the Customer damages or soils the vehicle then they will be liable to reimburse the Supplier for all reasonable costs of cleaning and/or repair, and for any costs incurred due to the vehicle being unavailable for use for a period of time as a result of said damage. If this situation occurs, the Supplier will provide Airport2Alps with copies of all receipts for the costs that have been incurred. Airport2Alps will act as an intermediary between the Customer and the Supplier and will attempt to resolve the situation as quickly as possible. However, if a satisfactory solution cannot be found between both parties within a reasonable amount of time, the Supplier reserves the right to take direct action against the Customer in order to recover the costs incurred. The transport contract is between the Supplier and the Customer, and Airport2Alps cannot be held liable by either party for any damage or for any costs that result from the damage. 
All vehicles provided by the nominated Supplier are fully insured for passenger and third-party claims, as required by the local law. Customers’ baggage is, however, carried entirely at their own risk and no responsibility for any loss or damage will be accepted by Airport2Alps or the nominated Supplier. The Customer will be liable for all arrangements and costs incurred by Airport2Alps or the nominated Supplier to return the items to the passengers.   
For all arrival transfers, in the case of any delays that mean the customer is not going to be at the designated meeting point for the transfer within 2 hours of the scheduled flight or train arrival time, or specific pick-up time on the booking, the customer should notify Airport2Alps in advance of the delay (including delays to inbound transport, at passport control, collecting luggage, etc). Airport2Alps will liaise with the Supplier to propose the best solution for the Customer, but cannot guarantee that the transfer will be able to wait, meaning the customer may be required to make their own alternative arrangements at their own cost. Alternative solutions that may be proposed could include a waiting time for an alternative transfer, a different transfer type being provided to the one originally booked, or to pay the driver directly for any waiting time incurred beyond the initial 2 hours. If the Customer does not wish to take up any of the alternative options offered, the customer will need to make alternative travel arrangements at their own cost. Airport2Alps will not be liable for these costs and will still charge for the original transfer in full. 
Once a flight is delayed by more than 1 hour the wait time as specified in the transfer type booked no longer applies and the Customer may experience additional waiting time before a new transfer becomes available. This applies to all transfer types. If the Supplier is able to wait for a delayed flight and the delay is longer than 1 hour, the Customer may be asked to pay additional waiting time fees directly to the driver. This is at the discretion of the Supplier and will be communicated by Airport2Alps at the earliest opportunity
In the event of an arrival flight being cancelled, the Customer is deemed to have missed their transfer.  It is at the Supplier’s discretion whether a refund, partial or full, will be offered. Airport2Alps will act as the intermediary in such cases. If an alternative flight is arranged, then the Customer may need to make a new booking for a transfer at full cost, subject to availability of transfers. Any additional charges are at the discretion of the Supplier and will be communicated by Airport2Alps who will act as the intermediary in such cases.
If arrival flight lands ahead of the scheduled time, there may be additional waiting time for the transfer to become available and to leave the airport. This is equal to the waiting time as stated on the transfer type description and on your booking confirmation, plus the amount of time that the flight landed ahead of schedule.
If an arrival flight is diverted it is the Customer’s responsibility to inform Airport2Alps at the earliest possible time. It remains the responsibility of the airline to transport the Customer to the original arrival airport. From there all arrivals will be treated the same as any other delay, based on the time the customer reaches the originally booked airport to meet their transfer. Should the Customer not wish to travel to the original arrival airport and instead arrange alternative transport directly to the destination, they will still be charged by the Supplier for the unused transfer.
In the case that the Customer is unable to take the arranged transfer as a result of delays, cancelled or missed flights and therefore incurs additional costs in arranging alternative travel arrangements, neither Airport2Alps or the nominated Supplier will be held responsible for any of these additional costs, nor will any refund for the originally booked service be offered. Airport2Alps will be able to provide on request a written statement of the reason any additional costs were incurred.
In the event that the Supplier is unable to reach a Customer for their pickup time, due to bad weather, if the vehicle cannot access the location by road, or if the vehicle is too large for the road, the Customer must attempt to make their own way to a suitable, safe pickup point. Airport2Alps will assist with advice in this matter if necessary and will try to give the Customer advance warning whenever possible.
In the event that the Customer is not at the specified meeting point at the arranged time for a departure transfer from resort, the driver will wait for a maximum of 5 minutes for shared transfers, and a maximum of 10 minutes for private transfers. After this time the Customer will be deemed a ‘no show’ and the transfer will depart without them. Neither Airport2Alps nor the nominated Supplier will offer any refund for the missed transfer. If we are able to offer an alternative, later transfer, this will be treated as a new booking and will need to be paid for in full by the Customer.
Occasionally, when travelling on any of our Shared or Scheduled Shuttle services, the Customer may be required to change vehicles at a safe location en-route to the destination.